Frequently Asked Questions
Everything you need to know about your Joheela shopping experience.
How do I choose the right size for my shoes?
We recommend referring to our detailed size guide available on each product page. Our heels generally fit true to size, but if you are between sizes, we suggest sizing up for closed-toe styles and sizing down for open-toe sandals.
What is your shipping policy?
We offer worldwide shipping. Standard delivery typically takes 5-10 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
Can I return or exchange my items?
Yes, we accept returns and exchanges within 14 days of delivery. Items must be in their original condition, unworn, and in the original packaging. Please contact our support team to initiate a return request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secure.
Are Joheela shoes suitable for professional dancing?
Absolutely. Our shoes are specifically designed with reinforced soles and cushioned insoles to provide the support and flexibility needed for dance, while maintaining a high-fashion aesthetic.
How should I care for my Joheela products?
To maintain the quality of your shoes, we recommend wiping them with a damp cloth after use and storing them in the provided dust bags. Avoid direct exposure to heat or moisture for extended periods.